Introduction
Smart Website Ltd takes your privacy very seriously. This Data Privacy Statement describes Smart Website Ltd policy regarding the collection and use of personal data and sets forth your privacy rights.
We recognise that information privacy is an ongoing responsibility, and so we will from time to time update this Data Privacy Statement as we undertake new information security practices or adopt new privacy policies.
What we need to know about you and how we use that information
The services we provide require your personal information. Exactly what personal information we require varies on the service. However, we require a minimum of specific personal information in all cases. This typically includes:
- The full name for a point of contact;
- An email address and/or phone number;
Other personal information we will collect includes:
- Financial information (e.g. payment card information).
Typically, payment card information is provided directly by customers, either in person or via phone call, and entered into a PCI/DSS-compliant payment processing service. Smart Website Ltd does not, itself, process or store payment card information.
- Data collected by our website (e.g. web form submissions).
Smart Website Ltd website collects personal information submitted through its enquiry web form. It also collects certain information automatically and stores it in log files, for example internet protocol (IP) addresses. We use this information to help us design our site to better suit our users’ needs.
Our website is maintained by Clevertech Solutions with whom Smart Website Ltd has a Data Processing Agreement. Clevertech Solutions only handles personal data collected from Smart Website Ltd website at our instruction.
Please note that Smart Website Ltd website uses Google Analytics. Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. A cookie is a small file which asks permission to be placed on your computer’s hard drive. A cookie can’t read data off your hard drive or read cookie files created by other websites. Cookies do not damage your system; they allow web applications to respond to you as an individual. A cookie in no way gives us access to your computer or any information about you, other than personal data you choose to share with us.
The information generated by cookies about your use of Smart Website Ltd website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purposes of evaluating your website activity and internet usage, compiling reports on website activity for website operators and providing other services relating to website activity usage.
Sharing information with our Partners
In the case where our software / website is used by a third party, such as a retail or service provider, they may store your information as a legitimate consequence of you using our website
Securing your personal information
The cloud servers on which we store personal information are kept in a secure environment protected by a hardware firewall which prevents unauthorised access.
Where we transmit sensitive personal information online we use encryption to preserve its integrity and confidentiality.
All our staff use two-factor authentication and only employees who need specific personal information to perform a specific task (for example, billing or customer service) are granted access to that personal information.
We will securely store your personal information for the duration of the service. Where we are legally obliged, personal information is securely stored longer, for example, invoices are retained beyond the duration of the service.
When it is no longer necessary for Smart Website Ltd, to retain personal information, we securely erase and shred hardcopies.
Your privacy choices and rights
These are your privacy choices:
• You can choose to not provide us with personal information, in which case we will try to provide the service but it may be impossible.
• You can reject the use of cookies while browsing our website.
These are your rights:
- You can access the personal information we hold about you.
- You can make us correct any of this personal information if it is inaccurate.
- You can object to receiving our direct marketing communications. You can do this by contacting us at c[email protected].
- You can ask us to erase the personal information about you we hold which is no longer necessary to delivering the service for you.
- You can complain about our handling of your personal information to the Information Commissioner’s Office. (Please tell us first, so we have a chance to address your concerns.)
Contact us
If you are a customer and wish to exercise your rights, please contact us at [email protected] or write to us at:
FAO Compliance
Smart Website Ltd
19a High Street
Shefford
Bedfordshire
SG17 5DD
Should you not feel we’ve dealt with your request appropriately you have the right to lodge an appeal with the Information Commissioner’s Office.